AuroraGirl
Full Access Member
- Joined
- Sep 8, 2019
- Posts
- 9,693
- Reaction score
- 6,869
- Location
- Northern Wisconsin
- First Name
- Taylor
- Truck Year
- 1978, 1980
- Truck Model
- K10, K25
- Engine Size
- 400(?), 350
Oh yeah. Im glad t he work orders would list right on the thing what the labor hours was and the shop labor rate wasnt listed but it was correctly applied. The parts amount on parts we charged over the cost we would pay wasnt listed as transparently BUT we were well within our right to explain that we buy them from a store in town so if they were on hand there for 10 dollars whatever the percent was, we werent charging you 10 dollars so if they wanted to pick them up "heres the part number and which store I checked with" if they asked. If it was on our shelf of back stock for moog parts(monroe too) we would charge the same cost as we could sell them if they walked in and tried to buy them which to my understanding was pretty much retail auto store pricing for a customer any old day, so that was nice too. Definitely tho on the labor. If the shop wants to say the customer is paying for 3.4 hours to do something, and the tech is being paid what the book says, then by whatever sophistry 3.4 came from 2.8 or whatever , to me, it doesnt matter because youre now giving that tech the pay for the that time. To me,that is something clearly crossing a line of fraud especially when the labor structure is "by the book" if your book isnt giving you 3.4 and youre paying based on 2.8, then you have committed a wage theft, but if youre saying oh no its not because im robbing from the worker, its just to the customer, okay, then count yourself on fraud too. Lol.WOW @AuroraGirl I completely agree with your thoughts. I also want to say that adding to book time for completely legitimate reason is fine and very much needed at times, and some book times maybe listed incorrectly. Of course I understand that the book is suppose to be an estimate of time or a guide. Here is what I'll add to what you have already said. There are to my knowledge two companies that compile "book times" Mitchell and Alldata, (there maybe others I'm unaware of but those are the major ones anyway), they get those times from the automakers. Are those times correct all the time and under all conditions of course not. What I don't like is companies that run a labor matrix. For example every 1.0 hours job might be charged to the customer at 1.4 hours or more, Now that means a 3 hour job suddenly gets billed for 4.2 hours. That's a way for the shop to offer a lower labor rate, but make up for it by charging more time on every job, which is deceptive and not ethical IMO. Tech would still get the book listed amount of pay BTY. Charging a realistic amount of time for job, like in your example the shocks, charging say .9 or even an hour for that job I view as just fine, as long as that is realistic for that car. What I don't like is an automatic screw the customer and the tech system.
Now I know for shops it sucks especially on warranty and stuff because the auto maker will reimburse what they say it takes to do the job, but that is a discussion to have with them because the people in the equation of customer, technician, dealer, and mega corporation there are only two entities who are both human and also at risk of true livelihood damage and its not the corporation or the dealer.
We also were able to order damn near any brand of tire that is sold and any size made and stocked somewhere remotely accessible, but we also were not disallowed to explain why on time it would take to get them, why we require a prepay or not, why they would ____ because for example, we didnt carry firestone but if you wanted firestone we could get firestone. But, if you are hoping to get them soon, you may be disapointed because the system will get those tires ordered but the normal day-to-day shipments to the store were priority on tires they must have partner ships or deals with then also at competition for truck space with the regular store. So during the holidays, you may have to wait for a spot on a truck for 4-6 large tires which is a considerable amount of space when thinking a pallet stacked 8 feet high or so with other stuff. So it was a "hey we can get them for ____ and hopefully in a week or two, but if you were to buy those off tirerack they may show up sooner, have a rebate or a deal going on, and not have to add another middle man to the equation" which I thought was fair and honest and not as ****** as it could be for them. However I could, and would be encouraged, to say, in your size we do have a nice fine looking set of cooper AT3's and I have one right over here if you want to see it!" LOL.
I didnt mind selling coopers, i did well because I could attest to the quality, I saw it in the comebacks/service/stories/and seeing how much mileage from the customers first install at 130k and now here they are at 170k and those were 8, 10 ply tires and they only want to get them again because Mr. Joe Smith said he uses his truck pretty darn hard and 40k on set of tires was leagues ahead of his previous set of ___. I know if I go in and take advantage of a nearby buy 2 get 2 that sometimes happen, I would probably get a set of cooper AT3 if buying for a truck. If for a car, I was thinking going to the dark side and getting high end michellins for my daily driver experience with a boat-turnpike-cruiser. If buying for my gma who is needing a set of tires come spring(I would argue now.. but who cares what I think, not like I know tires or have a lot of experience with them), getting a set of Bridgestone's blizzaks in whatever model or size I had previously looked up for a set of steels/yard wheels for her jeep and then probably ask her what she would want for her summer, which would probably be her current ones which are goodyear assurance weatherreadys which have served her well and me well currently on my buick.
I was also able to find a manufacture of the T125/60/16 or whatever the size is on my park avenues spare wheel. At this time a year half ago, they were no longer made by anyone in that size and it appears to have been picked up by someone who saw the value in these aging cars that are all running firestone and goodyear spares of that size from the 90s to 2000s who are keeping the car for the long haul and there are a great many of them across makes who used that size. Looks like a chinese Kumho or whatever and Continental are the two makes I could find on a quick search. That + a mid 2000s cadillac STS aluminum wheel in 5x114.3.. sucess. Lol.